Shipping Policy
At Bhakthi by Chaitanya Madhava, we ensure that every product is carefully crafted and delivered to you with quality and care. As most of our items are made-to-order, shipping timelines may vary.
1. Order Processing Time
- All orders are processed after successful payment confirmation
- Processing time typically takes 2–5 business days
- Custom or personalized orders may take additional time depending on design approval
2. Shipping Time
- Estimated delivery time:
- Within India: 5–10 business days
- Remote areas: May take longer depending on courier availability
- Delivery timelines are approximate and may vary due to external factors
3. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout
- Free shipping offers (if any) will be clearly mentioned on the website
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS
- Customers can track their orders through the courier partner’s website
5. Delivery Issues
- Please ensure that the shipping address and contact details are accurate
- We are not responsible for:
- Delays caused by courier partners
- Incorrect or incomplete address provided by the customer
- Failed delivery attempts due to unavailability
6. International Shipping
- Currently, we may or may not offer international shipping (can be updated based on business decision)
- Additional charges like customs duties or taxes (if applicable) must be borne by the customer
7. Damaged or Lost Shipments
- If your order is damaged or lost in transit:
- Contact us within 48 hours of delivery (or expected delivery date)
- Provide necessary proof (photos/videos)
- We will assist in resolving the issue with a replacement or suitable solution
8. Delays & Exceptions
- Delivery delays may occur due to:
- Festivals or high order volume
- Natural calamities or unforeseen circumstances
- Logistics or courier disruptions
9. Contact Us
For any shipping-related queries, feel free to contact:
📧 Email: kvmr@chaitanyamadhava.com
📧 Alternate Email: mreddycmd@gmail.com
📞 Phone: +91 94944 47373